WARDOGS Arsenal
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About
Getting in

Refunding WARDOGS

Yes, through Steam, on Steam’s terms. The studio has told unhappy buyers to use them, but it is Valve that approves a refund, and two of Valve’s conditions are easy to miss with this game.

Steam’s standard offer

14 days

from purchase to ask

Under 2 hours

of playtime on the game

Inside both, Valve refunds for any reason. Outside them, you can still ask, and Valve says it will take a look. Steam refund policy

What the studio has said

The pre-order post put it plainly: “Ultimately, we encourage you to try out the game and refund if the game doesn’t live up to your expectations.” The video posted with it repeats the point for pre-orders. Said in Steam announcement — Pre-Order Now The pinned Linux post goes further and tells anyone who bought expecting Proton to ask for their money back. Pinned in Steam discussions — UPDATE: Linux Compatibility

None of that changes Valve’s rules or adds time to the clock. The Linux case is on its own page.

Where the two hours go

  • Early Access counts in full. Valve’s policy says playtime in an Early Access game counts against the two-hour limit, so there is no grace period for the game being unfinished.
  • The login queue is likely to count. The queue is inside the game, not in front of it: when the launch hotfix went out, the studio wrote that once players relaunched, “all players will return to the login queue”. From Steam announcement — Launch Stability Hotfix #1 Steam tracks playtime while the game is running, so an evening spent queueing can use up the refund window without a single match.
  • Tutorials and the firing range count. Anything that runs the game runs the clock.

If the game will not get you past the queue or into a server, note it, stop, and request the refund while you are still under the limit. The servers page explains what the queue was at launch and what changed.

Pre-orders and the betas

WARDOGS was sold before release, with beta access for pre-orders. For a game bought before its release date, Valve’s policy starts the 14-day window on the release date rather than the purchase date, so a pre-order’s fourteen days began when Early Access opened; the release page has that exact moment. The same section of the policy applies the two-hour limit to pre-release purchases with an exception for beta testing.

The Supporter Edition

Which of Valve’s rules applies depends on how it was bought. Valve refunds DLC bought on its own within 14 days, if the game has been played for less than two hours since that purchase and the DLC has not been consumed, modified or transferred. A bundle of several items is refundable when their combined usage is under two hours and nothing in it has been transferred. The purchase itself, on help.steampowered.com, shows which options your order has. The price page lists what the Supporter Edition adds.

Before you buy, not after

Some reasons to refund can be checked before paying: the build is Windows only, and the published minimum is a GTX 1660-class card for 1080p on low settings. System requirements, Steam Deck and controller support are each a two-minute read that is cheaper than a refund request.